This course covers the way we actually work: our PSA and ticketing standards, security practice, Microsoft 365 administration, monitoring and patching, the network stack we deploy at client sites, endpoint and infrastructure work, client communication, field and safety readiness, and documentation.

Ten chapters, 37 lessons, delivered over your first two weeks at roughly six hours a day. Every lesson ends in something you produce: a screenshot, a document, or a completed checklist. Nothing here ends with only reading or watching.

All practical work happens in our sandbox environment, which holds synthetic data only. You do not practise in a client environment and you do not practise in our production tenant.

Two things to be clear about before you start. Finishing this course does not sign off a competency. Verification happens separately, through a demonstration, a supervised task, or a passed assessment, recorded by whoever verified it. And Chapter 9 is a gate rather than a topic: it is completed and recorded before you attend any client site unsupervised.

Your ramp plan sits alongside this course and is owned by the Operations Manager. If anything here conflicts with what you have been told in person, ask rather than assuming.